| Rogers |
February 2011 |
514192 |
Throttling of World of Warcraft online game. Leads to regular disconnection. |
Denied. Rogers says throttling practices have no effect on online gaming (later reverse) |
| Rogers |
May 2011 |
534293 |
Degrading Skype, Net2Phone |
Ongoing |
| Bell |
December 2009 |
475593 |
Bell throttling access to MediaMonkey.com |
Denied. CRTC says Bell’s disclosure page does not reference site, so problem may lie with the site itself. |
| Bell |
May 2011 |
526400 |
Throttling applications even when no network congestion. (TekSavvy is also named in the complaint.) |
Denied. Burden on the complainant to provide evidence. No evidence provided of specific apps or length of time affected. |
| Barrett Xplore |
January 2010 |
8646-C12-2008154000 |
ExaTEL complains Barrett Xplore throttling renders Internet telephony unusable, creating an unfair advantage for its own voice telephone service. Traffic management policies not fully disclosed. |
CRTC rules not an undue preference since Barrett Xplore runs voice traffic on a separate circuit. Further rules that throttling violates rules for degrating time sensitive traffic and requires change to policy or application for CRTC approval. Barrett Xplore changes traffic management approach. CRTC also rules that dislosure insufficient. Barrett Xplore non-responsive until May 2011, when CRTC threatens to take the issue to a public proceeding. |
| Rogers |
March 2010 |
486625 |
Throttling affecting corporate VPN connection |
Rogers policy says it does not affect VPN. Contact Rogers. If unsatisfied and you have evidence of rule violation, provide evidence for further consideration. |
| Cogeco |
March 2010 |
482415 |
Traffic management policy involves throttling 24/7 |
Denied. CRTC asks complainant for more evidence of policy and harm. |
| Bell |
July 2010 |
496316 |
Traffic management policy overbroad |
Denied. |
| Rogers |
March 2011 |
522253 |
Throttling of World of Warcraft online game. Leads to regular disconnection. |
Admits problem and promises to fix. |
| Bruce Street Technologies |
July 2010 |
496016 |
Throttling traffic without disclosure. |
Admits throttling for brief period without disclosure. Subsequently dropped throttling practices. |
| Rogers |
August 2010 |
496562 |
Claim throttling speeds on xBox usage |
Rogers denies the claim. |
| Wind Mobile |
August 2010 |
496185 |
Speed slowed after 5 GB of usage on all Internet traffic. Lack of disclosure on Fair Use Policy. |
CRTC says slowing usage of any time sensitive traffic would be a violation of ITMP rules or require CRTC approval. Says disclosure inadequate. |
| Wind Mobile |
September 2010 |
494833 |
Port blocking restricts some uses and not properly disclosed. |
CRTC says disclosure inadequate. Agrees to amend disclosure page. |
| Rogers |
February 2011 |
505052 |
Disclosure of throttling practices inadequate as effect of upload throttling not fully discussed |
Agrees to amend disclosure page |
| Telco Quadro Communications |
October 2010 |
502906 |
Change in traffic management practices. |
Denied. Practices ruled consistent with net neutrality guidelines. |
| Bell |
November 2010 |
504432 |
Throttling speeds for downloads from hotfile.com |
Admits error. Deep packet inspection technology mistakenly treating downloads as peer-to-peer traffic. Promises to fix, but denies any violation of CRTC rules. |
| Barrett Xplore |
February 2011 |
512810 |
Traffic management dramatic effect on services. |
Denied. No evidence of violation. |
| Rogers |
February 2011 |
514192 |
Throttling renders service useless. |
Denied. Company provides disclosure and no evidence of non-compliant policies. |
| Shaw |
December 2009 |
475351 |
Blocking Skype users from accessing BC numbers. |
Require Shaw account information before proceeding. |
| Barrett Xplore |
June 2010 |
494139 |
Bad service with slow speeds |
Outside the scope of ITMP policy. |
| Rogers |
July 2010 |
494836 |
Problems with SIP (session initiation protocol) on Port 5060. |
Admits problem but argues it is not a traffic management issue. |
| Rogers |
February 2011 |
503207 |
Disclosure of throttling practices inadequate as effect of upload throttling not fully discussed |
Agrees to amend disclosure page |
| Rogers |
December 2010 |
505777 |
Rogers customer service providing conflicting information about throttling practices |
Acknowledges incorrect information provided by one representative. |
| Uniserve |
January 2011 |
510718 |
Traffic shaping hurts some applications. Flash video very slow. |
Agrees to amend disclosure page. |
| Rogers |
February 2011 |
510987 |
Disclosure of throttling practices inadequate as effect of upload throttling not fully discussed |
Agrees to amend disclosure page |
| Rogers |
February 2011 |
511366 |
Disclosure of throttling practices inadequate as effect of upload throttling not fully discussed |
Agrees to amend disclosure page |
| Rogers |
April 2011 |
517209 |
Throttling of World of Warcraft online game. Leads to regular disconnection. |
Admits problem and promises to fix. |
| Rogers |
March 2011 |
517209 |
Throttling of World of Warcraft online game. Leads to regular disconnection. |
Admits problem and promises to fix. “Problem is not due to a Rogers’ policy but rather due to a software problem which we will fix as soon as possible” |
| Telus |
March 2011 |
527577 |
General throttling concerns. |
Telus works with customer to address speed problems. |
| Videotron |
May 2011 |
528197 |
Calculation of bandwidth usage. Monthly usage not charged fairly. |
Denied. No regulation of retail services. Referred to CCTS. |
| Bell |
March 2011 |
529146 |
Limiting HTTP upload rates and limiting upload on port 55145. |
Unknown |
| Rogers |
March 2011 |
529411 |
Advertising of Speed Boost inconsistent with World of Warcraft throttling. |
Denied. Marketing outside of policy. No evidence of violation provided. |
| Rogers |
May 2011 |
529619 |
Throttling of peer-to-peer applications. |
Denied. Rogers discloses this practice. |
| Rogers |
April 2011 |
530230 |
Throttling of World of Warcraft online game. Leads to regular disconnection. |
Admits problem and promises to fix. |
| Shaw |
May 2011 |
533015 |
Inability to see monthly Internet usage |
Shaw deactivated feature when it dropped usage based billing. |
| Shaw |
June 2011 |
538009 |
Intercepting failed domain name requests and redirecting to company pages |
Ongoing |